How can we help?
Answers to the questions we get most. Still stuck? We reply within 24 hours.
The mask
Does the mask touch my eyes?
No. Raised silk cups sit around each eye, so your lids and lashes stay free. You can blink with it on.
Is it safe with lash extensions?
Yes. Nothing presses on your lashes, which is why many people with extensions choose a 3D mask.
Will it fit my head?
The stretchy silk-covered strap fits most adult heads. It sits snug without squeezing.
Shipping
Where do you ship?
We currently ship to the US, Canada, and UK.
How long does it take?
Usually 5-10 business days. You'll get a tracking link by email.
Do I pay customs or duties?
Yes, customs duties and import taxes may apply depending on your country’s import regulations. Any applicable charges are the responsibility of the customer.
Returns
What is the 60-night trial?
Sleep on it for 60 nights. If it isn't for you, email us for a full refund.
How do I start a return?
Email hello@getstillhour.com with your order number. We'll reply with the steps.
Care
How do I wash it?
Hand wash cool with a gentle, silk-safe detergent. Press out water in a towel. Lay flat to dry.
Can I machine wash it?
We don't recommend it. Machines can crush the 3D cups.
Shipping times
| Country | Standard |
|---|---|
| United States | 5-8 business days |
| United Kingdom | 6-10 business days |
| Australia | 7-10 business days |
Every order ships with tracking. You'll get an email as soon as it leaves us.
60-night trial
Not for you? Full refund. Email us within 60 nights of delivery. We'll send return steps and refund you once it's back.Contact
hello@getstillhour.com A real person replies within 24 hours, Monday to Friday. Include your order number if you have one. Email us